Personal injury case managers are the backbone of legal case coordination. They handle the countless moving pieces—connecting clients, attorneys, doctors, and insurance companies—while ensuring no detail is overlooked. But with the rising demands of the role, case managers are at risk of burnout, which can lead to mistakes, delays, and decreased client satisfaction.
Causes of Burnout
- Communication overload: Case managers are bombarded with calls, emails, and messages from clients, attorneys, and doctors every day, which can be overwhelming and time-consuming.
- Document management: The sheer volume of legal and medical documents requires careful attention, and any small error can cause major delays in a case.
- Scheduling complexities: Managing court dates, appointments, and therapy sessions is challenging, and changes can create a ripple effect, causing confusion and conflicts.
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